Store Policy

About MILITARY.sg

MILITARY.sg is a website built to provide personal gears and equipment at direct rates to all Singapore Military, Law Enforcement and Emergency Services personnel.

Shipping

A shipping charge will be shown at time of check out. We usually ship within 5 working days, starting from time of order (with payment) to the time when the product leaves our door.

Payment / Currency

All transactions will be in Singapore Dollars.

We accept the following payment methods : PayPal / Credit Card.

If you have any doubts or requests, please email us before buying.

Taxes and Duties

Ryca Pte Ltd is the owner of MILITARY.sg. Our GST Registration number is 200311098E.

Goods and Services Tax is applicable for all sales made in Singapore.

Refund Policy / Warranty / Bank Charges / Exchange Rate Accuracy & Losses

MILITARY.sg offers 14 days return policy for all products purchased, unless otherwise stated, and provided the following conditions are met:

  • All merchandise must be returned in original manufacturers' packaging, with all the accessories included.
  • Shipping and handling fees are on customers' account, are non-refundable, including rejected and returned packages.

Warranty is void if serial tags, product stickers, or manufacturers' seals are removed, altered or tampered with. Does not cover abuse, misuse, defacing, improper operation or installation of product.

Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage.

We will either make a 1-to-1 exchange or refund. Our decision is final.

Anti-Fraud Policy

To prevent credit card fraud, we may require first-time customers to provide information by fax or email. Information may include copies of credit card, personal identification, credit card statement, utility or other bills to confirm the shipping address. This extra step is necessary for your protection and ours. We do not store your credit card information.